Our Values

Who We Serve

Company at a Glance

2026 Priorities

Company-wide priorities and focus areas for 2026. These guide how we allocate time, resources, and attention as a team.

Company Details

Addresses

Key Email Addresses

Government Program IDs & Logins

Employee Directory

Department Emails

Emergency / 24-Hour Contacts

Sent to new customers so GFS can set them up in our system. Customer returns completed forms + their W-9. Credit review takes 3–5 business days.

Workflow

Onboarding Checklist

Track each step as you onboard a new customer. Check off items as completed.

• Send welcome email with setup form, ACH form, and W-9

  Use the email template below
• Receive completed setup form back from customer

  Company info, billing, shipping, food safety contacts
• Receive customer's W-9

  Verify EIN matches company name
• Receive ACH form and voided check (if paying by ACH)

  Verify routing and account numbers match
• Send credit reference checks to 3 trade references

  Use the Credit Reference Request template
• Verify bank reference

  Call bank to confirm account in good standing
• Run D&B credit report

  Check PAYDEX score and payment history
• Set credit limit and create customer in NetSuite

  Enter all billing, shipping, and contact info
• Send credit approval email

  Use the Credit Approved template — include account number and credit limit
• Notify Danielle that account is active and ready for orders

  Include any special instructions (pricing, delivery, PO requirements)

Documents

• XLS
  GFS New Customer Setup Form.xlsx

  Company info, billing/shipping, AP contact, food safety, trade & bank references
  Open
• XLS
  GFS ACH Payment Authorization Form.xlsx

  Customer bank details for ACH/EFT payments to GFS
  Open
• PDF
  GFS W-9 2025.pdf

  GFS signed W-9 for the customer's records
  Open

Email Template

Copy this template and fill in the [CUSTOMER NAME] placeholder.

Customer & Bid Pricing

Quick Reference

How It Works

Pricing is managed through a structured folder with Claude Code. A master PRICING.md file acts as the control document. Claude reads the full folder context, generates quotes and templates, logs every change, and deploys the live dashboard.

Quick Reference

GFS Internal — Broker Customer Roster

Internal view of broker-to-customer assignments. 264 total customers mapped across 8 brokers. Sourced from NetSuite customer.partner field.

Broker Commission Portals

Each broker has a dedicated NetSuite suitelet portal where they can view their commission reports. All portals are PIN-protected. Standard commission rate: 3% payment-based.

Share the portal link and PIN with the broker. They can access it from any device — no NetSuite login needed.

Sent to customers/partners so they can set up GFS as a vendor in their system. Routing and account numbers provided separately upon request for security.

Workflow

Vendor Setup Checklist

Track each step when a customer needs to set up GFS as a vendor in their system.

• Customer requests GFS vendor setup information

  Ask for their AP contact name, email, and any vendor forms they need filled out
• Send vendor packet email with attachments

  Vendor Information Sheet + W-9 — use the email generator on the Templates tab
• Fill out customer's vendor form if they sent one

  Use the Quick Reference Card for all field answers (EIN, DUNS, NAICS, bank, etc.)
• Provide routing/account numbers if requested

  Call or send separately — never include in email with other documents
• Request and send current COI if needed

  Contact James Hughes at Oxford Millin — (631) 434-6666 ext. 220
• Confirm vendor account is active in their system

  Ask customer to confirm — ensure remit-to is 131 Heartland Blvd, Edgewood, NY 11717
• Verify first invoice goes through and payment is received

  Check AR@GlobalFoodSolutions.co for remittance confirmation

Documents

• XLS
  GFS Vendor Information Sheet.xlsx

  3 tabs: Vendor Information, ACH Setup, Address Update Notice — company info, contacts, remit-to, bank reference, insurance/certs
  Open
• PDF
  GFS W-9 2025.pdf

  GFS signed W-9
  Open

Quick Reference for Vendor Setup

Email Template

Copy this template and fill in the [AP CONTACT / VENDOR SETUP TEAM] placeholder.

Assembly Costing Overview

Workspace Sections

Quick Reference

Co-Pack Partners

Strategic co-packers handle volume we cannot run internally. Lot codes flow back into NetSuite for full traceability.

Production Schedule

Live production schedule lives in NetSuite under Manufacturing → Work Orders. Will surface here via RESTlet pull in Phase 2.

NYC OFNS Complaint Response Program

Every customer or agency complaint is logged, investigated, and closed with a written response. The program lives in Dropbox under Claude_Food Safety Response Program. Master log + DOCX letter generator + recap builder + Excel log.

Recall Procedure

Mock recall every 12 months. Live recall procedure tested against 2-hour target (identify all customers receiving affected lot, notify, retrieve product).

1. Identify the affected lot in NetSuite. Pull all SOs that contain the lot.
2. Notify CEO + VP Compliance immediately. Hold all active shipments containing the lot.
3. Contact every customer that received the lot. Document outreach.
4. Arrange product retrieval. Issue credit memos.
5. Investigate root cause. File CAPA. Update HACCP if needed.
6. Close the loop with FDA / USDA / customer agencies as required.

Documents

Food safety policies, HACCP plans, lot certificates, and SOPs live in Dropbox. Spec sheets generated from ~/Desktop/GFS-NetSuite-Cloudflare/source-documents/Specification-Sheet/ with 124+ active products mirrored in D1 spec_items table.

NYCDOE Food Distribution Program

Quick Links

USDA Commodity Program

Good Eats Rebate Program

Current rebate schedule as of April 2026. Open Google Sheet

USDA Brown Box Pancakes Bid

NYCDOE Food Distribution Program

NYCDOE Tools & Dashboards

Custom-built tools for the NYCDOE program. Links open external dashboards.

NYCDOE Quick Reference

Related Skills & Commands

Key Suppliers & Co-Packers

Primary vendor relationships. Contact Michael Levine for pricing and contract questions.

Insurance Broker

Banking

Payment Routing Summary

Standard Terms

Credit Review Process

Financial Platforms & Portals

External financial tools and services GFS uses. Click to open the portal.

Corporate & Legal Documents

• PDF
  Certificate of Status — NY Department of State

  DOS ID: 2852728 • Domestic Business Corporation • Status: EXISTING • Filed: 01/06/2003 • Current through 01/31/2027
  Open

Key Financial Contacts

Shareable Visitor Guide

Send this link to anyone visiting — vendors, customers, brokers, guests. Clean mobile-friendly page with directions, train info, hotels, and arrival instructions.

131 Heartland Blvd — Facility Overview

Receiving Hours & Dock Information

Shareable Trucker Directions

Send this link to any carrier or driver making deliveries. Mobile-friendly page with GPS links, truck routes, dock info, and a tap-to-call button.

Directions for Truckers

Copy and send to any carrier or driver making deliveries.

DELIVERY INSTRUCTIONS — Global Food Solutions, Inc.
131 Heartland Blvd, Edgewood, NY 11717
Located inside Heartland Business Center (400-acre campus)

GPS: https://www.google.com/maps/dir//131+Heartland+Blvd,+Edgewood,+NY+11717
Waze: https://www.waze.com/ul?q=131%20Heartland%20Blvd%20Edgewood%20NY%2011717

*** IMPORTANT — TRUCK RESTRICTIONS ***
ALL Long Island parkways (Sagtikos, Southern State, Northern State) PROHIBIT commercial vehicles.
Low stone bridges have clearances as low as 6'11". DO NOT use parkways.
Trucks MUST use the LIE (I-495) or Sunrise Highway (Rt 27).

FROM THE LONG ISLAND EXPRESSWAY (I-495) — TRUCKS:
- Take Exit 52 (Commack Road / CR 4)
- Head south on Commack Road
- Turn left (east) on Long Island Avenue
- You will enter Heartland Business Center (pass Heartland Golf Park driving range on right)
- Turn right on Heartland Blvd
- 131 is on the left side

FROM SUNRISE HIGHWAY (Route 27) — TRUCKS:
- Head north on Commack Road or Fifth Avenue
- Turn east on Long Island Avenue into Heartland Business Center
- Turn right on Heartland Blvd
- 131 is on the left side

LANDMARK: Heartland Golf Park driving range is at the entrance to the business center off Long Island Avenue.
NEIGHBOR: CPI Aerostructures (91 Heartland Blvd) is nearby for reference.

RECEIVING HOURS: Monday – Friday, 7:00 AM – 3:30 PM
APPOINTMENT REQUIRED: Yes — call (877) 728-5550 to schedule
DOCK: 3 loading docks with levelers + 1 drive-in entrance (rear of building)
PARKING: 116 spaces available
CONTACT ON ARRIVAL: Call (877) 728-5550

Please check in at the front office upon arrival.
No overnight parking.

How to Get Here — Visitor Guide

By Car

By Train (LIRR)

Nearby Hotels

Nearest Airport

Facility Operations & Building Specs

Building Amenities

Live Traffic & Commute

Emergency Contacts

Emergency Procedures

Facility Map

Building layout showing cooler, freezer, warehouse, production, and office areas.

Building Layout & Zones

GFS occupies the entire building (sole tenant since ~2024). The building was previously split between tenants — all areas are now GFS.

Building Documents

All facility documents. Master folder on Dropbox contains originals.

• PDF
  Floor Plan — First Floor

  25,643 SF warehouse + 11,221 SF office. Color coded: blue = GFS areas, yellow = former tenant areas (now all GFS).
  Open
• PDF
  Floor Plan — Second Floor & Mezzanine

  Mezzanine storage (3,387 SF new + 4,534 SF existing) + 2nd floor office (2,801 SF). Shows stair access and structural columns.
  Open
• PNG
  Facility Map — Production Layout

  Delta Pak production layout — cooler, freezer, storage, production room, warehouse. Device locations marked.
  Open

• PDF
  Building Survey

  R2 survey — lot boundaries, building footprint, mezzanine addition, paved areas, landscaping
  Open
• PDF
  Closing Documents

  Purchase closing docs — 131 Heartland Blvd acquisition (~2024)
  Open
• PDF
  Property Listing

  Original for-sale listing — Schacker Realty, ~35,000 SF, specs and area map
  Open
• PDF
  Building Brochure

  Marketing brochure — 38,500 SF, exterior photos, specs, Heartland Business Center info
  Open
• DOC
  Lease Agreement (Historical)

  159 Adams Ave LLC — original lease. Building now owned by GFS, lease is historical reference only.
  Open

• TBD
  Certificate of Occupancy

  Add when available
• TBD
  Fire Safety / Sprinkler Inspection

  Add most recent inspection report
• TBD
  SQF Audit Report

  Most recent SQF audit results
• TBD
  FDA Registration

  FDA facility registration number
• TBD
  Pest Control Report

  Most recent pest control service report

Equipment Index

Master list of all GFS equipment — production, warehouse, and office. Click any column header to sort. Add new items at the bottom.

Add Equipment

Summary

New Employee Onboarding Checklist

Complete each step when a new team member joins. Check off as done.

• Collect signed job application

  Use GFS employment application form
• Collect W-4 (Federal Tax Withholding)

  Required before first payroll
• Collect I-9 (Employment Eligibility Verification)

  Must be completed within 3 business days of hire. Verify documents in person.
• Collect state tax form (IT-2104 for NY)

  New York State withholding
• Copy of government-issued ID

  Driver's license, passport, or state ID — for I-9 and records
• Copy of Social Security card

  For I-9 verification and payroll setup
• Direct deposit authorization + voided check

  For Paychex payroll setup
• Set up employee in Paychex

  Enter all info, assign pay rate, location, department
• Create company email

  FirstName.LastName@GlobalFoodSolutions.co via Zoho Mail admin
• Set up NetSuite access (if applicable)

  Corporate/office staff only — assign role and permissions
• Issue building access / key

  Front door, production area as needed
• Safety orientation and facility tour

  Emergency exits, fire extinguishers, assembly point, PPE requirements
• Food safety training (production staff)

  GMP, HACCP awareness, allergen handling, personal hygiene. Document completion.
• Equipment training (production staff)

  Line-specific equipment operation and safety. Document completion.
• Provide employee handbook / policy acknowledgment

  Employee signs acknowledgment of receipt
• Emergency contact form

  Name, relationship, phone number for emergency contact
• Add to org chart and team directory

  Update the GFS Corporate Dashboard org chart
• Introduce to team

  Post announcement on Updates tab and in-person introduction

Required Documents for Employee File

Every employee must have these on file. Missing documents are a compliance risk.

HR Documents

Key HR forms and templates. Add files to the Documents/HR folder.

• DOC
  GFS Employment Application

  Blank job application form
• DOC
  Employee Handbook

  Company policies, conduct, benefits
• DOC
  Direct Deposit Authorization Form

  Bank info for payroll
• DOC
  Emergency Contact Form

  Employee emergency contact info
• DOC
  Food Safety Training Acknowledgment

  Signed training completion record
• DOC
  Handbook Acknowledgment Form

  Employee signs receipt of handbook

Training Log

Track employee training completion. SQF requires documented training records for all production staff.

Payroll Reference

WiFi Networks

Network Diagram

How internet flows through the building.

Internet Service — Optimum Business

How to Connect — Guest Instructions

Copy and send to visitors or post in the conference room.

Welcome to Global Food Solutions!

WiFi Network: GFS-Guest
Password: (ask at front desk)

To connect:
1. Open WiFi settings on your device
2. Select "GFS-Guest"
3. Enter the password above
4. You're connected!

If you need help, ask anyone at the front desk or call (877) 728-5550.

Company Systems

Printer / Scanner Setup

IT Support

NetSuite ERP — System Overview

NetSuite Users

Custom Suitelets

Purpose-built tools replacing default NetSuite menus. SuiteScript 2.x + Claude Code. Cards activate as deployed.

Integrations & API

Quick Reference

NetSuite Tools (Suitelets)

Custom dashboards powered by live NetSuite data. Links activate as each suitelet is deployed.

ERP & Finance

Communication & Email

Operations & Compliance

Government & Industry Portals

Shipping & Logistics

Insurance & Benefits

AI & Productivity

Share Industry News

Brand Center

Select a brand and document type. Click any text in the preview to edit it. Print or copy when ready.

1. Select Brand

2. Select Template Type

Email Generator

Fill in the fields and your email is ready to copy. No placeholder editing needed.

All Templates (Static)

Full template library. Select to preview and copy — fill in [PLACEHOLDERS] manually.

Email Signature Generator

Fill in the fields below to generate a formatted email signature for any team member.

Preview

AI Agents for Your Team

Each agent is a pre-configured Claude AI assistant with specific instructions for a task. Your team members connect their Claude account (via the profile settings in the sidebar) and can use these agents directly from the chat bubble or from claude.ai.

How to Connect

Skills Marketplace

Pre-built Claude Code skills for common GFS tasks. Each skill is a slash command that automates a specific workflow. Team members can add these to their Claude Code setup.

How to Add Skills

Quick Add

Build Board

Open Tasks

Ideas & Backlog

Bugs & Issues

Notes

Version History & Changelog

Data Backup & Export

All dashboard data (posts, calendar, news, kanban, training, admin items) lives in your browser's localStorage. Export regularly to protect your data.

Build Stats

GFS Digital Properties

All live GFS dashboards and tools hosted on Cloudflare Pages.

Shareable Pages

Standalone pages you can send to vendors, drivers, and visitors.

Design Resources

Key Contacts

Keyboard Shortcuts

Tech Stack

NetSuite Guides

Operations Guides

Food Safety & HR

Dashboards & Tools

Recent incidents